Last updated: 5 September 2026
This Return & Refund Policy supplements our Terms and Conditions and explains how returns and refunds work at Puso&Pearl by Sunshine Nexus.
Article 1 - Identity of the trader
Puso&Pearl by Sunshine Nexus
Registered address: Vogelenzang 12, 3362 BW Sliedrecht, The Netherlands (administrative address only — not a shop or pickup location)
Contact: via our contact form
Chamber of Commerce (KvK) number: 42149360
VAT number: NL005538314B55
Article 2 - Right of withdrawal (cooling-off period)
When purchasing products, you have the right to cancel the contract without giving reasons within 14 days, starting on the day after you receive the product. During this period you must handle the product and its packaging with care, and not unpack or use the product beyond what is necessary to assess its nature and characteristics.
Article 3 - How to return a product
Would you like to return a product? Let us know within 14 days of receipt via our contact form and send the product back as soon as possible, and in any case within 14 days of notifying us, to [fill in return address, e.g. Vogelenzang 12, 3362 BW Sliedrecht, The Netherlands].
Article 4 - Exclusion of the right of withdrawal
The right of withdrawal does not apply to sealed products which are not suitable to be returned for reasons of health protection or hygiene once their seal has been broken after delivery. This applies to certain cosmetic and personal-care products. Please only open or use the seal once you are certain you wish to keep the product.
Article 5 - Return costs
The cost of returning a product is at your own expense, unless the product is damaged, defective or was delivered incorrectly.
Article 6 - Refunds
Once we have received your return (or you have provided proof of return shipment), we will refund the full purchase price, including the standard shipping costs of the original order, as soon as possible and no later than 14 days, using the same payment method you used for the purchase.
Article 7 - Damaged or incorrect products
Did you receive a damaged, defective or incorrect product? Please contact us via our contact form, ideally with a photo of the product, so we can resolve this for you quickly.
Contact
Have a question about returns or refunds? Contact us via our contact form.